There is an old observation in software engineering called Conway’s Law. It says that organizations design systems that mirror their own communication structures. It was published in 1967. It has been restated, …

Every commerce replatform I have been part of treats go-live as the finish line. The SOW is structured around it. The project plan counts down to it. The executive team celebrates it. The SI sends the final invoice …

Ask a mid-market commerce team what they monitor, and you will get a confident answer. Platform uptime. Payment gateway availability. Maybe page load time. Maybe Akamai or Cloudflare edge health. Ask them what happens …

I have watched merchants spend six months evaluating platforms and six days deciding how everything else connects to them. Then they wonder why the new platform feels just as brittle as the old one. This is the most …

Here’s a pattern that shows up consistently across mid-market commerce implementations. It’s not controversial once you see it. But almost nobody names it out loud. The statement of work defines what gets …