Wild Card
Ask a mid-market commerce team what they monitor, and you will get a confident answer. Platform uptime. Payment gateway availability. Maybe page load time. Maybe Akamai or Cloudflare edge health.
Ask them what happens …
The Constellation
I have watched merchants spend six months evaluating platforms and six days deciding how everything else connects to them. Then they wonder why the new platform feels just as brittle as the old one.
This is the most …
The Optimism Cascade
Here’s a pattern that shows up consistently across mid-market commerce implementations. It’s not controversial once you see it. But almost nobody names it out loud.
The statement of work defines what gets …